At Key and Stone Property (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy applies to all websites, digital platforms and services owned or operated by Key and Stone Property. It explains how we collect, use, disclose and safeguard your information when you visit our websites or otherwise interact with our property, accommodation and related services.

By using our websites or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information
When you interact with our websites or services, we may collect personal information that you voluntarily provide, including but not limited to:

• Name

• Email address

• Phone number

• Mailing address

• Current property ownership and title details

• Desired property ownership details

• Details of properties sold or acquired by you

• Payment details (where applicable)

• Booking and reservation details

• Guest names and contact information

• Any other information you choose to provide to us

1.2 Non-Personal Information
We may automatically collect non-personal information, including but not limited to:

• IP address

• Browser type

• Device information

• Usage data and website interactions

• Cookies and tracking technologies

1.3 Financial Information
In the course of providing our property and accommodation services, we may collect and hold financial information and banking details necessary for transactions and record-keeping purposes. This may include:

• Processing payments related to property sales, leasing agreements, rental transactions or accommodation bookings

• Preparing financial reports regarding property holdings where applicable

• Facilitating transactions between relevant parties such as owners, tenants, guests, conveyancers, legal or financial representatives

2. How We Use Your Information

We use the collected information for the following purposes:

• To communicate with you regarding enquiries, property services, accommodation bookings and customer support

• To manage and administer accommodation bookings and guest stays

• To facilitate check-in, check-out and guest communications

• To improve and personalise your experience across our websites and services

• To process transactions and send confirmations

• To facilitate property transactions and legal documentation

• To provide and manage our short-term accommodation services

• To comply with legal obligations

• To prevent fraudulent activities

• To send marketing communications (only if you opt in)

• To administer promotions, competitions and marketing campaigns

3. Promotions and Competitions

We may collect personal information when you participate in competitions, promotions or marketing campaigns conducted by us.

This information may be used to:

• Administer the promotion or competition

• Verify eligibility and winning entries

• Contact participants and winners

• Arrange delivery of prizes

• Investigate and prevent fraudulent or invalid claims

Where required, we may publish limited personal information of winners, such as their first initial, surname and postcode, on our websites or marketing channels in accordance with applicable laws.

Personal information may be collected through online forms, direct contact or offline methods, including promotional materials such as letterbox distributions.

Where you have provided consent, we may also use your personal information to send you marketing communications. You may opt out of receiving these communications at any time by contacting us or using the unsubscribe function provided.

4. Sharing and Disclosure of Information

We do not sell, rent or trade your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party providers that assist us in operating our business and delivering our services, including payment processors, website hosting providers, booking platforms, channel managers, guest communication systems, cleaning and maintenance contractors, customer support providers and other trusted service providers.

• Legal Requirements: Where required by law, court order or to protect our legal rights.

• Business Transfers: In the event of a business sale, merger or acquisition, your information may be transferred as part of the business assets.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information where applicable

• Opt out of marketing communications

• Request restrictions on how we process your information

To exercise any of these rights, please contact us at hello@keyandstone.com.au.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyse website traffic, and personalise content. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites and encourage users to read their privacy policies.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page. Your continued use of our website constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Key and Stone Property
(08) 8330 2881
Email: hello@keyandstone.com.au

Thank you for trusting Key and Stone Property with your information.

Last updated: July 2026

Please note: This Privacy Policy applies to all websites managed by Key and Stone Property including our Short Stays.